Here at Premier, we take our commitment to our customers very seriously, which is why we are always interested in receiving your feedback.  We welcome all of your comments and suggestions, whether these are about our website, the range of funds available, our suite of literature, customer service levels or anything else that springs to mind; any feedback is important and helps us to develop a better understanding of your needs, so that we can work towards serving your interests better.

We strongly believe that the close proximity we have to our customers is fundamental to our success.  From the conception of an investment idea through to the administration and servicing of existing portfolios, the Premier philosophy aims to ensure that the customer is at the heart of every decision.
 
 

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General Feedback

       
   
If you are an existing Customer, and your query or suggestion relates to a specific investment that you hold, it may help us to look into your query quicker if you can provide a policy number or reference number, which you should be able to find on any correspondence received from Premier:

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If you require a response to your comments, please tick this box and complete your contact details below:
   
   
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If you require a response to your feedback, we will always endeavour to get back to you with an initial response within 48hours.
   
   
Complaints:  Premier has a very positive attitude to complaints.  It is our view that customers will be reassured that they are dealing with a firm that wants to hear customers’ concerns and sees complaints as an opportunity to improve service.  If you do have a complaint, you may like to read our ‘Customer Care’ leaflet, which explains the steps you need to take to ensure that your complaint is dealt with as efficiently as possible.